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Patient Relations Officer - Dubai, Sharjah & Ajman. in Ajman , Dubai , Sharjah - United Arab Emirates

Experience: 2 - 6 yrs. | Opening: 5
Education:Basic - Any Graduation
Nationality: Any Arabic National
Industry Type: Medical / Healthcare / Diagnostics / Medical Devices
Functional Area:Administration Dec 26, 2021

Job Description

Job Role:

• Ensure coordination of communication between patients and families and medical staff.
• Provide patients and families with information on hospital services, procedures, and protocols.
• Respond to patient’s complaints regarding hospital services and ensure that concerns are handled properly.
• Provide support by establishing payment arrangements for uninsured or underinsured patients.
• Ensure that all concerns and complaints are directed to the concerned personnel with a hospital.
• Schedule meetings with patients or family members and ensure that corresponding physician or hospital staff’s availability.
• Effect change within the hospital system to ensure that patient experience is enhanced
• Provide feedback to patients and families regarding their concerns and complaints.

Minimum Qualifications and Knowledge:

• Any graduate with at least two (2) years relevant experience.
• Native Arabic speaking is must.
• Fluency in English Language (speak, read and write).

Keyword: Patient Relations, Patient Care, Customer Care, Customer Relations.
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